Tenants may stop-by, call, email, fax or mail their requests to us.  An online form is available on our website, for emergencies, tenants may leave a voicemail message 24 hours a day.  YPM will respond immediately to emergency situations. Non-emergency situations will be responded to within 48 hours of the receipt of the request.  Where repairs of any kind are requested by the tenant, we will send out a contractor to assess the damage.  We will then immediately inform you the landlord of the needed repairs for your written approval of the repairs.  Once approved, we will within a reasonable timeframe provide the needed service.

Tenants are informed that we are able to handle most repair requests within 1 to 3 working days upon approval by our client landlord. Comfort items such as air conditioning, no hot water or heat, receive high priority and are usually attended to the same or next business day after our client landlord's written approval.